FAQ's

Frequently Asked Questions

If you have any questions or queries, check out these frequently asked questions for a quick answer.
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If your question isn't here, feel free to send us a message at contact@florysonline.co.uk and we will get back to you as soon as we can! :)

How long before my item is dispatched?

Usually your order is dispatched the same or next working day. Although during busy periods such as Christmas or Summer Holidays there may be a one working day delay.

How much is delivery?

We currently offer the following delivery options:
FREE DELIVERY over £35
£2.99 Standard 3-5 Day Delivery
£5.99 Fast 1-2 Day Delivery
If your delivery is urgent please feel free to contact us, whilst we cannot guarantee a faster shipment or delivery time, we will certainly do our best to try

My Light doesn't work?

Firstly, please ensure the light is switched on. There is a switch under the clear plastic cover which needs to be switched on to allow the light to charge.

We test all our solar lights before sending them out to you, but if you have switched it on and it is still not working please contact us at contact@florysonline.co.uk for a replacement.

Are you able to make custom designs?

Unfortunately, due to the way our designs are manufactured we are unable to produce a 'one off' design. The work and production involved would be too expensive! :(