Place your hand over the clear plastic cover and 'squeeze'. The cover should then pry off. 

Please note: The cover can sometimes be on quite tight so you may need to be tough with it. 

Here are the instructions:

The length of time that the lights stay on for is completely dependent on how much direct sunlight they receive during the day, meaning it can vary day by day.

Their location in your garden can have a large effect on them too, for example if they get less sunlight during the day due to shade cast onto them whilst the sun goes across the sky. 

Keep an eye on your solar lights to check they receive enough light throughout the day to full charge their battery.

Another way to test this would be to turn the light ‘off’ for a few days. 

This will still allow the battery to charge, but it won’t allow the battery to activate at night allowing it to gain a fuller charge. After a few days turn the light back ‘on’ and see if the light stays on for longer.

We have 2 generations of light models as we updated our lights last year so it depends which light model you have on your item. 

The 1st generation light, the batteries are soldered into the unit and whilst this has its own benefits does not allow the battery to be replaced. 

The 2nd generation light does allow the battery to be replaced to a standard AA rechargeable battery. 

However, if you do have the 1st generation model we do have light replacement units so you wont need to throw your lights away, just simply replace the light unit instead! The light replacement units also have the 2nd generation light with the replaceable battery too!

Click Here to see our replacement lights

Firstly, we are sorry to hear you light isn't working as expected.

The first things that need to be checked are:

a) Has the light been turned on? 

There is a small switch located under the clear plastic cover that needs to be activated to allow the light to turn on. Photo instructions are below.

b) Is the battery pushed in all the way and connected to the two metal terminals?

Sometimes they can become slightly loose in transit which can cause slight connectivity issues. Once re-connected properly the light can function as normal

If you have tried these two things and your light is still not working correctly please contact us at contact@florysonline.co.uk and we will be happy to assist you.

We try to dispatch orders as quickly as possible. Due to this we cannot guarantee we will be able to amend your order, but we will try out best. Please send us an email to contact@florysoline.co.uk with your order number.

However if you item has already been shipped we will be unable to make any further changes. 

Orders placed before 12.30pm (midday) will be dispatched the same working day, any orders placed after this time will be dispatched the next working day. 

Please note: Items are only sent Monday - Friday

On your shipping confirmation email you should have a tracking number. Track you parcel and it will say either:

'An attempt has not been made to delivery your item yet' 
'Delivery Attempt Unsuccessful - Book a redelivery' 
OR 
'Delivered'

If your tracking information says 'Delivered' please check to see if your parcel has been left in any 'hiding places' around your house or with a neighbour. 

If you any further problems or need further assistance, please contact us at contact@florysonline.co.uk and we will be happy to help.

Delivery is FREE over £35 with Royal Mail 2nd Class

or 

£2.99 for Royal Mail 2nd Class (2-4 Working Days) 

£3.99 for Royal Mail 1st Class (1-2 Working Days) 

Whilst Royal Mail parcels are mostly back on track, we are still experiencing the occasional delayed parcel.

If you have ordered a larger amount of items and your parcel becomes over 2kg, Royal Mail will no longer accept it. We will automatically upgrade your delivery service to APC Next Day Delivery free of charge

Yes! Whilst we hope you like your item so much you would like to keep it, we understand that they aren't for everyone so we have a 30 day money back guarantee on all of our products. As long as your item is unused and undamaged we can accept your return! 

Please email us first at contact@florysonline.co.uk so that we know to expect your return.

Then simply return your item to:

Florys Online
Unit 3 Vale Industrial Estate 
Kidderminster
Worcestershire
DY11 7QU

Make sure to put a note in the package to include:

Your Name, Order number and the reason for return. This will help us identify your parcel and issue your refund as soon as possible.

For more information on our returns policy click here

Due to the way our lights are made, we are unable to produce a custom designs. They are all pre-made on industrial machinery so the cost involved would be too expensive, sorry! :(

But keep an eye on our website as we like to release new designs!

We are located in the Kidderminster, West Midlands, the heart of the UK! 

They are laser cut from Mild Steel. They are then chemically treated and powder-coated for protection against our lovely British weather!

For general enquiries, please use the contact information provided below. We aim to respond within 1-2 working days.

Email: contact@florysonline.co.uk

Tel: 01562 307407
Mon – Fri : 9am – 5pm
Sat / Sun : Closed