Refund policy

Returns & Refund Policy

We want you to be completely happy with your purchase! That’s why we offer a 100-day Money-Back Guarantee – no questions asked!

If for any reason you’re not 100% satisfied, simply return your item within 100 days of receiving it, and we’ll issue a full refund – no hassle, no fuss.

Returns for Personalised Items

As personalised items are custom-made just for you, we’re unable to accept returns unless the item is faulty, damaged, or incorrect.

If your personalised order arrives with any defects or errors, please contact our team, and we’ll arrange a replacement or full refund as quickly as possible.

We appreciate your understanding, and we’re always here to help if there are any issues with your order!

Easy Steps To Returning Your Item

1.  Contact our customer service team with your order details.
Send an email to contact@florysonline.co.uk or use this contact form here.

2. Send the item back to us.
Use your preferred return service - Send the item back to us, and we’ll issue a full refund upon receipt.

3. Package the item securely and send it back to us.

4. Once received, we’ll process your refund promptly.

Please make sure to contact our customer service team first so we know to expect your parcel.

At Flory’s Online, we pride ourselves on our fair and friendly customer service, which is why:

• If the item is faulty, we’ll cover the return postage.

• If the item is not faulty, we ask that you cover the return postage cost, which we think is fair.

We’re here to help! - Rest assured, we’re committed to ensuring your satisfaction and providing the best possible shopping experience. If you have any questions, don’t hesitate to reach out to us.