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100-Day Money Back Guarantee

Shop with confidence 

At Flory’s Online, we're committed to your satisfaction and stand behind the quality of our products; however, we also know you’re ordering from an online company you might not have used before which is why every purchase comes with our 100-day Money Back Satisfaction Guarantee, ensuring your peace of mind. 

If you don’t love your order, just return it to us 

If for any reason you're not completely satisfied with your purchase within the first 100 days, contact our customer service team at with your order details, and we'll guide you through the returns process.

It really is that simple 

At Flory’s Online we pride ourselves on our fair and friendly customer service. This is why if the item is faulty, we’ll cover the return postage but if not we ask that you cover the postage costs to get your order sent back to us.

You have two options for return depending on what you’d prefer

  • Send the item back to us using your preferred service, and we'll issue a full refund upon receipt
  • Utilise our Royal Mail easy returns service, with the shipping cost deducted from your refund (£3.00)

In either case, please make sure to contact our customer service team at first before returning your item. 

Rest assured, we're committed to ensuring your satisfaction and providing you with the best possible shopping experience. If you have any questions don't hesitate to reach out to us.