Have a question or concern? Check out our FAQs below—you may find your answer right away! If you still need help, simply fill out the form, and we’ll get back to you in a flash.
Quick Answers to Common Questions
💡 My light isn't turning on what should I do?
• Make sure the light is switched on
• Place it in direct sunlight to fully charge
Please bear in mind that during winter, solar lights receive much less daylight, so they may not stay lit for as long. As the days get longer in spring, they will charge better and shine for longer again.
If you light still isn't turning on at all, please send us an email
💡 Can I buy the white background separately?
Yes! You can find it here -> Shop White Backgrounds
💡 Can I buy a replacement solar light or batteries?
Absolutely! We offer a range of replacement parts, including solar lights and batteries You can find it here -> Shop Replacement Parts
💡 Do you offer custom designs for your solar plaques?
We don’t offer custom designs, but we’re always adding new ones! Let us know what you’re looking for by filling in this form, and we’ll add you to our waiting list. 😊
** Important Notice:
It seems that due to a small manufacturing fault, on a small number of solar lights the on/off switch has been installed the wrong way around. This means that when the switch is flipped to the “on” position, the light is actually off – and when it’s flipped to “off,” it’s actually on.
So if you’ve popped your light outside and it doesn’t seem to be working, please try switching it to the “off” position and giving it a good few hours in direct sunlight — that should do the trick!
Need more help?
Check out our full FAQ page for answers to more common questions:
Visit Our Help Centre Here
Still Need Assistance? Simply fill out the form below
Alternatively email us at contact@florysonline.co.uk
(If you don’t receive a reply within 48 hours, please check your junk mail as sometimes our emails end up there!)
