Hi Anne,
Thank you so much for your feedback — I’m really sorry to hear you were left feeling unsure about how to open your wind spinner.
I’ve spoken with our customer service team, and it sounds like they did chat with you at the time and double-checked with our manager, Sam, during the call. They explained that the spinner doesn’t need to be fully opened flat — in fact, they spin best when shaped to around 45 degrees. It gives them a more dynamic look and helps them catch the wind more easily.
From what I understand, it seemed like the conversation ended on a positive note, so I’m really sorry to hear it didn’t feel that way from your side.
I would personally never want anyone to feel let down or disappointed with our products. So if you are unhappy with your purchase we would be more than happy for you to send it back for a full refund :)
Please could you let us know?
All the best,
Jess Flory