I unfortunately received my two signs with dodgy lights however I emailed them (at 10:00pm) to advise of the problem and received an immediate reply apologising for a faulty batch that they had received at their warehouse and gave me the choice of returning them, where they would replace with brand-new ones or they could send two replacement lights that we could easily install ourselves. We chose the 2 replacements which arrived very promptly with again a very apologetic note and another gift of tea and biscuits..ABSOLUTELY BRILLIANT SERVICE.
We are delighted with the plaques which are beautifully made and are now proudly setting off our new summer house. I will definitely be purchasing more as gifts for friends...when I can decide from the many choices.
Finally...1st class service, great quality and great price. Thank you Jess & team.